Utility Customers Target of Scam

The Florida Department of Agriculture and Consumer Services is warning consumers to be aware of a new twist on a multi-state scam targeting utility customers through email. Both Florida Power and Light (FPL) and other utility customers have reported receiving phony utility bills through email. If you receive an email with a bill that looks different from your normal bill, is from a different utility company, or asks for personal information like your Social Security or credit card numbers, delete the email immediately and do not click on any links as they may contain malicious spam.

Consumers are advised to authenticate any bill by verifying the account number on the email with your actual account number. Be suspicious of emails that claim a past due balance and threats of interruption of service. Contact the utility provider directly if you're unsure of any notices received.

For additional information, contact the Florida Department of Agriculture and Consumer Services at www.800helpfla.com or by calling 1-800-HELP-FLA (435-7352) within Florida, 1-800-FL-AYUDA (352-9832) en Español or (850) 410-3800 from outside of Florida.