For
the second year in a row, USAA earned the highest score in the Temkin
Customer Service Ratings. USAA’s banking business took the top spot
and the company’s insurance business tied with Amazon for second
place in the ratings. Rounding out the top 12 companies in the
ratings are Chick-fil-A, Publix, H-E-B, USAA (credit cards), credit
unions, Starbucks, Costco, QVC, and Trader Joe’s.
The
prize for the worst customer service goes to Comcast, which earned
the lowest two scores in the ratings for its Internet service and TV
service businesses. As a clear sign of collective customer neglect,
Internet service providers, TV service providers, and health plans
earned 11 out of the bottom 13 positions in the ratings.
The
remaining companies with the lowest Temkin Customer Service Ratings
are Highmark (BCBS), Time Warner Cable (TV service and Internet
service), Coventry Health Care, Charter Communications (TV service),
Verizon (Internet service), HSBC (credit cards), US Airways, Qwest
(Internet service), Cablevision (Internet service), CareFirst (BCBS).
Elaine, I have been a customer of every cable company on that shit-list. They all suck, because wherever you happen to live, they are the only game in town. Why should they improve? Having a company that is not Comcast providing Internet service just makes good sense. I do not, for one second, believe that campus-wide Wifi from a separate company will spur Comcast to improve their level of customer service. But as a customer, I love the idea of having a second choice. If I don't like Comcast phone or on-demand TV service, I can access Internet based-services that will do the same job for less money.
ReplyDeleteAnd if I don't like the new wifi service, I can just go back to Comcast and be no worse off than I am today. Having a choice is the beautiful thing for me here.
Hi Don4060
ReplyDeleteJune 23, 2014 at 9:32 PM,
This game is a long term strategy, we have 5 years to go until we negotiate a new Cable agreement.
Unless Comcast becomes "reasonable", they will not even be in the picture. (if I have anything to say about it)!
This LAN product they are attempting to sell to our Associations, is not Campus wide Wi-Fi, just look at the bandwidth numbers, both uplink and downlink; it is insignificant, and will be swamped very quickly.
Dave Israel